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Crew/Customer Calling

Crew Calling / Prepaid Applications

Beam Communications has developed a range of Satellite Terminals that support Crew Calling applications .The Crew Calling services can be accessed through the use of an Intelligent Handset or standard phone equipment when using the Beam Remote Satellite Terminal RST100.

Crew Calling Services can be enabled on any Beam terminal and can even work in conjunction with Vessel Monitoring Systems (VMS) and or Ship Security Alert System (SSAS) Applications if required.

Deploying a Crew Calling solution in conjunction with an SSAS or Vessel Monitoring application is a great way to get added value out of the capital investment made in the equipment, not to mention the value and impact to morale on board the vessel.

Application Brochure...  

PBX/RJ11 Integrations

The Intelligent interface terminal of the RST100 Beam terminal enables the integration of the Crew Calling service to the ships PBX system if required, or alternatively the service can be accessed directly from a standard telephone in a Crew break room or other desired location. As the Beam RST100 supports long runs of standard copper telephone wire, multiple extensions can be connected to the terminal over great distances.

Multiple User / Multiple Accounts

With a single SIM Card and a single Beam terminal, it is possible to have both traditional subscription service and prepaid service. Authorised personnel can use their traditional subscription service as required for business while other Staff/Crew and Passenger can place prepaid personal calls.

 

Applications

In addition to commercial fishing and shipping, Crew Calling Services are ideal for any situation where many users share an iridium phone. Staff/Crew and Passengers prepaid calls are automatically separated from calls made for the authorised personnel, eliminating the administrative burden of manually accounting for crew calls.

Features & Benefits

- One rate to call any country
- Simple & Transparent Pricing
- Crew & Business calls on one account
- No confusing Zones
- Automatic accounting for calls
- Removes Crew admin burdens
- Automatic billing of Crew Calls
- Prepaid ready to use
- Global Coverage
- Extensions in Crew areas

Global Coverage

The Iridium Satellite network provides a robust network for supporting a global tracking application, with global coverage from pole to pole and the use of low powered antennas that are omni directional this makes a Beam TrackALERT system your desired installation for any application.

Data Services

All Beam terminals support all of the Iridium Data services available. This then provides a flexible means by which to communicate using one or more of the following protocols; Circuit Switched Data, Short Message Service, Direct Internet and Short Burst Data.

Voice Services

Whilst all data services are available on any Beam device, selected Beam terminals offer varying voice service features. Any voice supported terminal will allow the use of an Intelligent Handset, however the Beam Remote Satellite Terminal, RST100, allows the use of standard phone equipment through its intelligent RJ11 connectivity. This means that standard cordless, corded or PBX systems can be integrated for voice communications on this terminal.

 

Intelligent Handset

The Beam Intelligent Handset, RST970, is an ideal accessory for voice and SMS communications. The handset is compact, lightweight, easy to install and comes complete with hang-up cup and mounting brackets. The handset has a built in ringer, supports full SMS functionality as well as an easy menu system to access phone settings. The Intelligent handset is included in an In-Vehicle Telephone Kit as well as the Beam RST973 In-vehicle accessory kit.

Hands-free Interface

When using the Hands-free Interface (HFI), included with the RST620 or as an accessory with the other terminals this provides high quality, full duplex, and hands-free voice communications. Other key features of the HFI include; Horn Alert Radio Integration Radio Mute. The intelligent handset can be easily removed from its cradle if a private conversation is required.

TrackALERT Interface

The Beam TrackALERT terminals are an intelligent Alert / Tracking and Monitoring unit all in one and are available for all Beam communication terminals. TrackALERT allows the deployment of various applications, including vehicle, asset, and or asset tracking, monitoring and condition reporting as well as remote control and configuration. Alert/Alarm monitoring applications can also be simply deployed.

The TrackALERT interface is highly intelligent and the ability to configure many parameters in the terminal locally or remotely enables a great deal of customization and flexibility.

For detailed information on the Beam TrackALERT terminals see TrackALERT brochure for detailed information.

Power Input

The Beam terminals support 11-32V DC power input. An AC plug-pack is supplied with all terminals, which therefore makes it very easy to connect to mains or DC power. The use of an RST050 Beam Battery Back-up is also an ideal accessory where communication needs to be guaranteed.

Connecting of other Equipment / Devices

Beam terminals will support the connection of a third party device through the DB9 Data connection, enabling Data Loggers, Meter Readers and other terminal devices to be easily connected to Satellite Communications. Beam terminals generally supports engine management type monitoring devices to enable communication through the satellite network via SMS, SBD or circuit switched data.

Remote Diagnostics

Using SMS or SBD with the intelligence built into the Beam RST100 and RST200 terminals it is possible to remotely configure the communication terminal as well, run diagnostic checks, check signal strength, temperature and call logs as well as the ability to have automated reporting for “still alive” reporting if required. It is also possible to perform some simple polling of a device plugged into the Log Port of the terminal. This can be a very cost effective means of low-level position and condition reporting.

Typical Crew Calling Installation

Crew Calling applications can be installed in conjunction with an SSAS or Vessel Monitoring installation very simply. The Crew Calling installation is typically best managed using standard telephone equipment, which requires the Intelligent Beam Remote Satellite Terminal RST100. This terminal has the RJ11 socket for the connection of standard phone equipment or integration into a PBX system where required for multipoint access. Multiple handsets can also be connected to the base RST100 terminal as per the below diagram.

The Crew Calling handset and a Captains handset can run in parallel if required or alternatively two separate units could be run depending on the number of crew on the anticipated usage on board the vessel. The Captains Intelligent handset always has priority over the Crew phone and the Captain can terminate the current call if required in an emergency.

Hands-free Interface

Whilst the installation and integration to the terminal is very straight forward, selecting the appropriate antenna and antenna cable for the installation is also important to ensure greatest call quality over the satellite network. There is a range of suitable antenna installation types for various applications. In order to maximize the signal penetration in some locations the antenna can be installed some distances away from the main terminal in a more appropriate location.

The antenna should always have as clear line of sight to the sky as possible, eight degrees above the horizon is always ideal, however the clearer the view to the sky the greater the reliability of service.

The maximum loss for an antenna cable installed to any Iridium device is 3db maximum. Exceeding this loss will affect reliability and call quality.

Communication Terminals

Communication Terminals Supported

- Remote Satellite Terminal
- Remote Satellite Modem
- Remote Voice/Data Module
- In-vehicle Telephone
- Remote Data Module
- IntelliDOCK for 9505A

TrackALERT GPS Terminals

- TrackALERT-Inbuilt GPS
- TrackALERT-External GPS

Accessories

- Intelligent Handset
- Hands-free Interface
- Battery Backup
- Iridium Antennas
- GPS Antennas
- SSAS/Alarm Accessories

Key Solution Features:

Beam Equipment

- Ability to use standard telephone handsets (RST100 only)
- Ring, Busy, Dial tones Configurable (RST100 only)
- Long run RJ11 Cable (RST100 only)
- Robust Intelligent Handsets available
- Intelligent microprocessor on board
- Remote / Local configuration
- GPS input options
- Asset Tracking
- Remote Monitoring
- Alarm/Alert Reporting
- Omni directional antennas
- Full certified C, CE, A Ticks.
- Germanischer Lloyd & American Bureau of Shipping Approved
- Full Environment Certification IEC60945
- Power input options 11-32V DC
- Battery Backup / Solar options available

Iridium Service Features

- Low cost mobile to mobile calls
- Supports SMS & SBD
- Internet access at 10 kbps
- High quality voice
- Crew Calling
- 100% global coverage

 

 
 
 

 

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